The primary purpose of these Terms and Conditions is to provide a comprehensive and legally binding framework that governs the relationship between My Office Address Limited and any individual or corporate entity utilising our services. As a provider of registered office addresses, director service addresses, and professional mail handling facilities, we operate within a highly regulated environment, specifically as a Trust or Company Service Provider (TCSP). Consequently, these terms are drafted not only to manage our commercial interactions but also to ensure strict adherence to United Kingdom legislation, including the Companies Act 2006 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. By clearly outlining the rights, responsibilities, and liabilities of both parties, we aim to protect the integrity of our business and the professional standing of our clients.
Furthermore, these terms serve to define the operational boundaries of our service delivery. It is essential for our clients to understand that while we provide a professional corporate presence through our address, we do not provide physical office space for occupation, nor do we act as legal or financial advisors. The purpose of this document is to ensure there is no ambiguity regarding what is included in your subscription and what is excluded. It also details the mandatory compliance triggers that allow us to maintain our license as a regulated provider. By providing this clarity, we ensure that every client understands the high standards of transparency and legality required to maintain an active account with My Office Address Limited.
Registering an account, or submitting a payment for any of our service plans constitutes your full and unconditional acceptance of these Terms and Conditions. This agreement is formed at the moment you click to accept these terms during the onboarding process or when you first utilise any aspect of our digital platform. It is your responsibility to read these terms thoroughly before proceeding with a purchase. If you do not agree with any part of these terms, or if you cannot comply with the mandatory identity verification requirements detailed herein, you must immediately cease using the website and must not subscribe to any of our services.
Your continued use of the services following any updates or amendments to these terms will be deemed as your ongoing acceptance of the revised version. We recommend that you save or print a copy of these terms for your personal records at the time of subscription. For corporate clients, the individual accepting these terms on behalf of a company or legal entity warrants that they possess the legal authority to bind that entity to this agreement. If it is later discovered that the individual lacked such authority, the Company reserves the right to terminate the services immediately and may seek indemnity for any resulting losses. Acceptance of these terms also signifies your consent to our Privacy Policy and Cookie Policy, which are integrated into this legal framework by reference.
The following terms shall have the specific meanings assigned to them below. The Company refers to My Office Address Limited, a company incorporated in England and Wales, which acts as the service provider. The Customer (referred to as you or your) refers to the individual, firm, or corporate body that subscribes to our services. Registered Office Address refers to the official address of a limited company or LLP as required by the Companies Act 2006, which is used for the receipt of statutory mail and is displayed on the public register at Companies House. Director Service Address refers to the correspondence address provided to Companies House for an individual director, secretary, or person with significant control, allowing their residential address to remain private.
Mail Handling refers to the collective process of receiving, sorting, opening, scanning, and digitally or physically forwarding correspondence addressed to the Customer at our premises. CDD (Customer Due Diligence) refers to the mandatory statutory process of identifying and verifying the identity of a customer and their beneficial owners as required by UK Anti-Money Laundering (AML) laws. EIDV (Electronic Identification and Verification) refers to the use of digital technology, specifically provided by our partner Veriff, to authenticate identity documents and perform biometric liveness checks. Subscription refers to the recurring payment plan selected by the Customer to maintain access to the services. Activation Notice refers to the formal confirmation sent by the Company to the Customer via email, confirming that all compliance checks have passed and the service is officially live. Prohibited Act refers to any activity that is illegal, fraudulent, or in breach of the acceptable use standards defined within this agreement.
My Office Address Limited is a private limited company incorporated and registered in England and Wales under company number 16325499. Our registered office is located at Dominion House, 665 North Circular Road, London, England, NW2 7AX. As a legally recognised corporate entity, the Company operates in full compliance with the Companies Act 2006 and is authorised to provide professional administrative and business support services. We specialise in the provision of corporate address solutions that assist businesses in maintaining a professional presence while safeguarding the personal privacy of their officers.
Our business model is built on transparency and efficiency, providing a bridge between digital business operations and the statutory requirement for a physical corporate location in the UK. By choosing to use our services, you are engaging with a formally incorporated UK business that is subject to the rigorous standards of British corporate governance. We maintain a professional infrastructure designed to handle high volumes of correspondence and to ensure that all statutory requirements related to the maintenance of a registered office and service address are met on behalf of our clients.
Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, My Office Address Limited is a regulated Trust or Company Service Provider (TCSP). We are supervised for anti-money laundering (AML) purposes by HM Revenue & Customs (HMRC). This regulatory status is a mandatory requirement for any business in the United Kingdom providing registered office, business address, or mail forwarding services. Our registration signifies that we have implemented robust internal controls, risk assessment procedures, and customer due diligence frameworks to prevent our services from being utilised for illicit financial activities.
Being a supervised entity means that we operate under a strict fit and proper standard. We are required by law to verify the identity of our customers and to maintain comprehensive records of our business relationships. Our compliance framework is designed to align with the latest UK government standards for economic crime prevention. It is important for our customers to understand that our regulatory status imposes specific legal duties upon us, including the obligation to report suspicious activity to the National Crime Agency (NCA) where appropriate. We do not operate as an anonymous mail drop service; rather, we are a compliant business partner dedicated to upholding the integrity of the UK’s corporate register.
Modern web applications, particularly those requiring high-security integrations like Stripe (for payments) and Google Maps (for address verification), utilise Local Storage and Session Storage. These are HTML5 technologies that allow a website to store larger amounts of data locally within your browser than a standard cookie would permit. Local storage is often used to facilitate the seamless handshake between our platform and our third-party compliance partners. For example, when you use the Google Address Autofill API to enter your forwarding address, local storage may temporarily hold the address suggestions to provide a faster, more responsive typing experience.
Furthermore, we utilize API Trackers (Application Programming Interfaces). When you initiate a payment via Stripe or an identity check via Veriff, these third-party scripts may deploy their own identifiers to ensure the security and integrity of the transaction. These trackers are essential for detecting man-in-the-middle attacks or session hijacking. Because these technologies function similarly to cookies by storing or accessing information on your device, they are subject to the same disclosure requirements under the Data (Use and Access) Act 2025. We ensure that any data stored through these methods is either encrypted or pseudonymised, and we only engage with world-class API providers who meet the highest standards of United Kingdom data security.
The Company provides a professional Registered Office Address service in accordance with the statutory requirements of the Companies Act 2006. Every limited company and Limited Liability Partnership (LLP) incorporated in England and Wales is legally required to maintain a physical address within the jurisdiction where official correspondence from government bodies, such as Companies House and HM Revenue & Customs, can be delivered. By subscribing to this service, you are authorised to display our designated premises as your official registered office on the public register. This service is designed to provide your business with a stable and professional corporate image while ensuring that your private residential address does not appear on public databases, thereby enhancing your personal privacy and security.
It is important to understand that the provision of a Registered Office Address is a compliance-related service. We act as the official point of receipt for all statutory mail, which typically includes legal notices, tax reminders, and official communications from the Registrar of Companies. You acknowledge that our role is limited to the receipt and processing of this mail as defined in our handling procedures. The use of the address for the registered office is strictly conditional upon your company remaining in good standing and successfully passing our mandatory identity verification checks. Any unauthorised use of the address after a subscription has expired or been terminated will be reported to Companies House as a breach of our terms of service.
In addition to the corporate registered office, the Company provides a Director Service Address, often referred to as a correspondence address. Under UK law, every company director, secretary, and Person with Significant Control (PSC) must provide an address to Companies House that will appear on the public record. Our service allows these individuals to use our professional business address for this purpose, ensuring that their home address remains protected and off the public register. This is an essential service for business owners who work from home or who wish to maintain a clear separation between their personal life and their professional obligations.
By utilising our Director Service Address, you ensure that all official correspondence intended for you in your capacity as a company officer is delivered to our secure facility. We will handle this mail with the same level of care and confidentiality as our registered office mail. You are responsible for ensuring that Companies House is correctly updated with this service address and for notifying us of any changes to the officers covered under your subscription. This service is provided on an individual basis or as part of a corporate package, and its continued provision is dependent upon the underlying subscription remaining active and fully compliant with our anti-money laundering framework.
The core operational component of our offering is our comprehensive Mail Handling, Scanning, and Forwarding service. When mail arrives at our premises addressed to your company or its officers, it is processed by our administrative team in a secure and confidential environment. Our standard procedure involves the digital scanning of the envelope and the contents of the correspondence. These digital copies are then uploaded to your secure online account or sent to your registered email address, providing you with immediate access to your post regardless of your physical location. This digital-first approach ensures that you never miss a critical deadline from HMRC or other regulatory bodies.
In cases where physical documents are required, or where you have opted for a physical forwarding plan, we will dispatch your mail to a secondary address provided by you. We utilise reliable UK postal services and international couriers for this purpose, though you acknowledge that we are not responsible for delays or losses caused by third-party carriers. For certain items that cannot be scanned easily such as credit cards, cheque books, or bulky documents we will hold these securely and notify you to arrange for physical collection or specialized forwarding. Our mail handling is governed by strict privacy protocols, and we ensure that all digital data is handled in accordance with the UK General Data Protection Regulation (UK GDPR).
While My Office Address Limited provides a robust corporate presence, it is essential for the Customer to recognise the inherent limitations of the services provided. We are an administrative service provider; we do not provide physical office space, desks, meeting rooms, or landline telephone services unless specifically agreed upon in a separate written contract. Our premises are for the receipt of mail only, and you are not authorised to visit the premises for the purpose of working, holding meetings, or directing clients to the address for in-person consultations. Furthermore, we do not act as your legal representative, tax advisor, or company secretary. The responsibility for filing your accounts, confirmation statements, and tax returns remains entirely with you or your appointed professional advisors.
There are also strict limitations regarding the types of mail we can accept. We do not accept the delivery of parcels, large packages, or goods intended for resale. Our service is designed for letter-sized correspondence only. Any bulky items or parcels delivered to our address without prior written authorisation may be refused at the point of delivery or returned to the sender at your expense. Additionally, we do not provide a general trading address for the purpose of listing on platforms like Google Maps or for insurance purposes that require a physical operational presence. Misrepresenting our facility as your primary place of business or operational headquarters is a breach of these terms. We provide the administrative shell for your corporate compliance; the actual operation of your business remains your sole responsibility.
To be eligible to subscribe to and utilise the services provided by My Office Address Limited, you must meet specific legal and regulatory criteria. If you are an individual applying for a Director Service Address or as a sole trader, you must be at least 18 years of age and possess the full legal capacity to enter into a binding contract under the laws of England and Wales. For corporate entities, including private limited companies and Limited Liability Partnerships (LLPs), the entity must be either already incorporated or in the process of incorporation within the United Kingdom. We do not provide services to anonymous ghost entities or to individuals who cannot provide a verifiable residential address.
Furthermore, eligibility is strictly contingent upon your status regarding global financial sanctions. My Office Address Limited does not provide services to any individual or corporate body listed on the UK Sanctions List, or those subject to equivalent restrictions by the Office of Financial Sanctions Implementation (OFSI). Residents or entities incorporated in high-risk jurisdictions as defined by the Financial Action Task Force (FATF) or our own internal risk assessment may be deemed ineligible at our sole discretion. Meeting these baseline eligibility requirements does not guarantee the activation of services; full approval is only granted following the successful completion of our mandatory identity verification process.
A fundamental condition of your agreement with the Company is the provision of truthful, accurate, and complete information at all times. During the initial registration and subscription process, you are required to provide precise details regarding your identity, your business activities, and your ownership structure. This includes providing the full legal names of all directors and any Persons with Significant Control (PSC) who own or control more than 25 percent of the company. We rely on this information not only for our commercial records but also to fulfill our statutory obligations as a regulated Trust or Company Service Provider.
Your obligation to provide accurate information is an ongoing one. You must notify the Company in writing via our dedicated compliance email within seven days of any material change to the information previously provided. This includes changes to your residential address, business trading name, nature of business, or any alterations to your company’s directorship or shareholding structure. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in the immediate termination of your service without a refund. Furthermore, as a regulated entity, we may be legally required to report the provision of fraudulent information to the relevant UK law enforcement agencies.
The services provided by My Office Address Limited are intended for legitimate professional and statutory purposes. We maintain a strict policy against the misuse of our business address for any activity that is illegal, unethical, or likely to bring the Company into disrepute. You are expressly prohibited from using our address for the purpose of carrying out fraudulent schemes, get rich quick scams, or unlicensed financial services. The address must not be used to register for “Google My Business” or similar location-based mapping services that imply a physical operational presence at our premises, as this misleads the public and violates our building use agreements.
Additionally, our facility must not be used as a correspondence point for businesses involved in high-risk industries that we have specifically excluded, such as the unregulated sale of pharmaceuticals, adult entertainment services, or the distribution of hazardous materials. You must not use our address to apply for credit, loans, or state benefits in a personal capacity. Using our address to deceive consumers regarding your true geographic location for the purpose of avoiding consumer protection laws is strictly forbidden. Any identification of such prohibited use will result in the immediate suspension of your mail handling and the reporting of your account to the National Crime Agency (NCA) or local Trading Standards.
As a customer of My Office Address Limited, you assume full responsibility for ensuring that your business operations comply with all relevant local, national, and international laws. While we provide the administrative facility of a registered office, we do not monitor your corporate filings or tax compliance. You must ensure that your use of our address complies with the Companies Act 2006, particularly regarding the display of your company name at your registered office and the inclusion of your registered office details on your business stationery and website.
You are also responsible for adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to any data you handle through our mail scanning services. Furthermore, you must ensure that your business does not engage in any activity that violates the Bribery Act 2010 or the Criminal Finances Act 2017. Our role is strictly limited to providing the address and mail handling infrastructure; the legal integrity of your business remains your sole liability. By using our services, you indemnify My Office Address Limited against any legal action, fines, or penalties arising from your failure to comply with the statutory requirements governing your specific industry or corporate status.
As a customer of My Office Address Limited, you assume full responsibility for ensuring that your business operations comply with all relevant local, national, and international laws. While we provide the administrative facility of a registered office, we do not monitor your corporate filings or tax compliance. You must ensure that your use of our address complies with the Companies Act 2006, particularly regarding the display of your company name at your registered office and the inclusion of your registered office details on your business stationery and website.
You are also responsible for adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to any data you handle through our mail scanning services. Furthermore, you must ensure that your business does not engage in any activity that violates the Bribery Act 2010 or the Criminal Finances Act 2017. Our role is strictly limited to providing the address and mail handling infrastructure; the legal integrity of your business remains your sole liability. By using our services, you indemnify My Office Address Limited against any legal action, fines, or penalties arising from your failure to comply with the statutory requirements governing your specific industry or corporate status.
The Company operates on a subscription-first model, designed to ensure that only serious and legitimate applicants proceed to the regulatory screening phase. Once your account is created, you must select a specific service plan such as a Registered Office Address, Director Service Address, or a combined Mail Handling package and complete the initial subscription payment. It is a fundamental condition of these Terms that the payment of a subscription fee is a prerequisite to commencing the identity verification process. However, the payment of this fee does not grant you the immediate right to use our address.
Upon successful payment, your account will enter a pending verification status. During this period, you will be granted access to the compliance portal to upload your identification documents and complete the biometric checks via Veriff. You are strictly prohibited from using our address on any official register, business stationery, or digital platform until you have received a formal Activation Notice from our compliance team. If you fail to complete the verification process within a reasonable timeframe, or if your application is rejected on compliance grounds, the subscription will not be activated, and the business relationship will be deemed never to have commenced.
All financial transactions between the Customer and My Office Address Limited are processed securely through Stripe, our third-party payment gateway. By providing your credit card, debit card, or other payment details, you authorise the Company (via Stripe) to charge the applicable subscription fees for your selected plan. We do not store your full payment card details on our own servers; all sensitive financial data is handled by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI DSS). You must ensure that the payment method provided is valid and that there are sufficient funds to cover the cost of the service.
The subscription fee is charged in Great British Pounds (GBP). If you are paying from an international account, your bank or card issuer may apply currency conversion fees for which the Company is not responsible. Please note that for virtual address providers, the initial subscription fee is often non-refundable as it covers the immediate administrative and third-party costs associated with conducting your anti-money laundering checks. By proceeding with the payment, you acknowledge that you are paying for the professional evaluation of your application as much as for the eventual provision of the address service itself.
To ensure the continuity of your professional presence and the uninterrupted handling of your mail, all services are provided on an automated recurring billing cycle. All subscription plans provided by My Office Address Limited are offered on an annual basis; we do not provide monthly or short-term rolling contracts. The renewal fee will be charged to your stored payment method automatically on the anniversary of your initial subscription date. It is your responsibility to ensure that your payment information remains up to date to avoid a service interruption.
If a renewal payment fails, Stripe will attempt to re-process the charge several times over a defined period. If the payment remains outstanding, your account will be automatically suspended. During this suspension, we will cease all mail scanning and forwarding, and we may be legally required to notify Companies House that we no longer provide a registered office for your entity. You may cancel your subscription at any time through your account dashboard; however, no partial refunds are provided for the remaining period of an annual billing cycle once a renewal has been processed.
The fees for our various service plans are clearly displayed on our website and are subject to change at the Company’s discretion. We reserve the right to adjust our pricing to reflect changes in regulatory costs, postal rates, or operational overheads. Any planned increase in subscription fees will be communicated to you via your registered email address at least 30 days prior to the change taking effect, providing you with sufficient time to cancel your service if you do not wish to accept the new rates.
In addition to the standard subscription fee, there may be ancillary charges for specific pay-as-you-go services, such as physical mail forwarding to international destinations, the handling of oversized items, or the provision of additional administrative documents. These charges will be deducted from your account balance or charged directly to your card as they are incurred. All fees are inclusive of VAT where applicable at the prevailing UK rate. Failure to settle any outstanding fees or ancillary charges may result in a lien being placed on your mail, meaning we will withhold delivery or scanning until all debts to the Company are paid in full.
(CDD) My Office Address Limited operates within the regulated sector as a Trust or Company Service Provider (TCSP). Under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we are legally mandated to conduct thorough Customer Due Diligence (CDD) on every individual and business entity that seeks to utilise our services. This process is not merely a company policy but a statutory requirement overseen by HM Revenue & Customs (HMRC). The primary objective of CDD is to verify the identity of our clients and to ensure that the services we provide are not being misused for money laundering, the financing of terrorism, or any other form of financial crime. By entering into this agreement, you acknowledge that our obligation to perform these checks is absolute and that we cannot provide any regulated services including the allowment of our address on official registers until these checks have been successfully completed and approved by our compliance officer.
The scope of our due diligence includes identifying the person or entity applying for the service and, where applicable, identifying and verifying the identity of all beneficial owners. A beneficial owner is generally defined as any individual who ultimately owns or controls more than 25 percent of the shares or voting rights in a company, or who otherwise exercises significant control over the management of the entity. You agree to provide all necessary documentation and information requested by us to satisfy these requirements. This may include, but is not limited to, government-issued photographic identification, proof of residential address, and corporate formation documents. We reserve the right to request additional information regarding the nature of your business, the source of your funds, and the reasons for seeking our services to ensure that we maintain a clear and compliant understanding of our business relationship.
To ensure a high standard of accuracy and to facilitate a seamless onboarding experience, My Office Address Limited utilises the services of Veriff, a leading third-party electronic identification and verification (EIDV) provider. Veriff employs advanced biometric technology and artificial intelligence to analyse government-issued identity documents and perform facial recognition checks. When you proceed with the verification phase of your application, you will be redirected to the Veriff platform, where you will be required to provide a live photograph of your identification document along with a high-resolution photograph or video capture of your face. This process allows Veriff to confirm that the document is authentic and that the person presenting the document is the same individual pictured therein.
By using our services, you provide your explicit consent for your personal and biometric data to be processed by Veriff for the purposes of identity verification. This data is handled in strict accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. The use of electronic verification is an essential tool in mitigating the risks associated with non-face-to-face business relationships. It allows us to perform instant checks against global sanctions lists, politically exposed persons (PEP) registers, and other financial crime databases. You acknowledge that if the electronic verification process returns a fail or rejected status, we may require you to provide manual, certified copies of your documents, or we may be forced to decline your application entirely without further liability to you.
A critical aspect of our operational model is the distinction between the subscription payment and the activation of services. Our website allows you to select a service plan and complete the initial subscription payment via our payment processor, Stripe, before you enter the identity verification stage. However, it is a fundamental term of this agreement that the successful completion of the identity verification process is a condition precedent to the activation of any services. This means that although you have paid a subscription fee, you are not authorised to use our address at Companies House, on your website, or for any correspondence until we have issued a formal Activation Notice to you via email.
This subscription-first model is designed to ensure that only serious applicants proceed to the verification stage, which incurs administrative and third-party costs for the Company. If you choose to subscribe and pay but fail to complete the verification process or fail to meet our compliance standards, the business relationship will not be established. In such instances, the Company will withhold the provision of all services. You should be aware that if you use our address on any public register or business stationery before receiving our activation notice, you are doing so in breach of these Terms, and we may be required to report such unauthorised use to the relevant authorities, including Companies House and HMRC.
My Office Address Limited retains the absolute and unilateral right to refuse an application or to suspend or terminate an existing service at any time if we are not satisfied with the results of our AML and CDD checks. Our decision-making process is guided by a risk-based approach, and we may decline to provide services to individuals or businesses that we deem to represent an unacceptably high risk of financial crime. Reasons for refusal or suspension may include, but are not limited to, a match on a global sanctions list, the identification of a client as a high-risk Politically Exposed Person (PEP), the inability to verify the ultimate beneficial ownership of a corporate entity, or the provision of documents that appear to be forged, altered, or otherwise suspicious.
Furthermore, we may suspend your service if we receive information from law enforcement or regulatory bodies that raises concerns about your business activities. During any period of suspension, we will withhold all mail and will not scan or forward any correspondence addressed to you. We are not required to provide a detailed explanation for our refusal or suspension of service if doing so would result in a tipping off offence under the Proceeds of Crime Act 2002. You agree that the Company shall have no liability for any losses, damages, or costs incurred by you or your business as a result of our decision to refuse, suspend, or terminate services based on our AML and compliance obligations.
Our regulatory duties do not end once you have successfully passed the initial verification process. Under the Money Laundering Regulations 2017, we are required to conduct ongoing monitoring of our business relationships. This means that we will periodically review your account and your use of our services to ensure that they remain consistent with the information you provided at onboarding. We may, from time to time, require you to provide updated identification documents or proof of address to ensure our records remain current. This is particularly relevant if your identity document has expired since you first joined our service or if you have moved to a new residential address.
In addition to document refreshes, we monitor for changes in company ownership and control. If there is a significant change in your company’s structure such as the appointment of a new director or a change in a Person with Significant Control you are obligated to notify us immediately so that we can perform the necessary CDD on the new individuals. We also monitor the nature of the mail arriving at our facility. If we observe patterns of mail that appear inconsistent with your declared business activity, or if we receive an unusually high volume of mail that suggests your business is operating in a high-risk manner, we may trigger a formal review of your account. Ongoing compliance is a mandatory part of our service, and your continued cooperation is essential for the maintenance of your account.
The activation of any service provided by My Office Address Limited is subject to the satisfaction of several mandatory conditions. A subscription is only considered “Active” once you have received a formal Activation Notice via email from our compliance department. The conditions for this activation include the successful completion of the identity verification process via Veriff, the successful screening of all relevant parties against global sanctions and PEP lists, and the full settlement of the initial subscription fee. Furthermore, we must be satisfied that the nature of your business is legitimate and consistent with our acceptable use policies.
The Company reserves the right to request additional information or documentation before issuing an Activation Notice. This may include proof of incorporation, a description of your business activities, or clarification regarding your ownership structure. Until these conditions are met to our total satisfaction, no business relationship is legally established. You should not assume that payment alone entitles you to service activation. The Activation Notice serves as your legal authorisation to begin using our address for your professional and statutory requirements.
During the period between your initial subscription payment and the receipt of your formal Activation Notice, strict service restrictions apply. You are expressly prohibited from using our address as your registered office at Companies House or as a director service address. Furthermore, you must not display our address on your business stationery, website, invoices, or any marketing materials during this Pending phase. Any unauthorised use of our address prior to verification is a material breach of these Terms and may result in the immediate termination of your account without a refund.
Regarding mail handling, the Company will not open, scan, forward, or otherwise process any correspondence received for an unverified account. If mail arrives at our premises for a customer who has not yet completed the identity verification process, we may hold the mail for a short grace period or return it to the sender marked addressee unverified. We accept no liability for any loss, damage, or legal consequences arising from your failure to complete verification promptly or your premature use of our address. Our regulatory obligations require a stop on all service delivery until the gatekeeper checks are finalised.
My Office Address Limited maintains an absolute right to refuse service to any applicant at our sole discretion. While we aim to support a wide range of legitimate businesses, we may decline an application if the risk profile of the customer or the nature of their business does not align with our internal compliance standards or the requirements of our supervisors at HMRC. Refusal of service may occur if the identity verification process fails, if the applicant provides inconsistent or suspicious information, or if the applicant is located in a jurisdiction that we deem to be high-risk.
In the event that we refuse your application after a payment has been made, we will notify you of the rejection. However, in accordance with the tipping off provisions of the Proceeds of Crime Act 2002, we are not required to provide a specific reason for the refusal if doing so would potentially interfere with a financial crime investigation. If an application is refused due to a failure to meet our basic administrative requirements, we may offer a refund of the subscription fee, minus an administrative processing charge to cover the costs of the attempted verification and compliance review.
We do not provide services to clients who fall into our Prohibited category or who exceed our high-risk threshold without exceptional mitigation. Prohibited clients include those subject to UK or international financial sanctions, individuals involved in known criminal activities, and businesses engaged in illegal trade, such as the unlicensed sale of controlled substances or prohibited weaponry. We also exclude businesses that operate in highly opaque sectors where beneficial ownership cannot be clearly established through independent digital sources.
High-risk clients, such as Politically Exposed Persons (PEPs) or businesses with complex offshore ownership structures, may be subject to Enhanced Due Diligence (EDD). This requires the submission of additional evidence regarding the source of wealth and the commercial rationale for the business structure. We reserve the right to apply a high-risk surcharge to cover the increased costs of the ongoing monitoring required for such accounts. If at any stage during the life of a subscription a client’s risk profile changes for example, if they become subject to new sanctions we reserve the right to terminate the service immediately to maintain our own regulatory standing.
The Company acts as a professional point of receipt for mail addressed to your registered business name or the specific officers named in your Director Service Address subscription. The type and volume of mail accepted are strictly determined by the specific service package you have purchased. We will accept ordinary letter-sized post, including statutory mail from Companies House, HM Revenue & Customs, and other government bodies. Any mail arriving that falls outside the scope of your chosen package (such as parcels or bulky items on a letter-only plan) will be held for a short period at our discretion. We will notify you of such receipt and offer an opportunity to upgrade your package; if no upgrade is initiated within a reasonable timeframe, the item will be returned to the sender or disposed of.
The receipt of mail at our premises is strictly contingent upon your account being in an active and fully verified status. It is your responsibility to ensure that all parties use your full and correct business name as registered with us. While we maintain a professional mailroom infrastructure, we do not accept responsibility for the actions or omissions of the Royal Mail or any other third-party postal carriers. Our liability begins only once the mail has been physically signed for or accepted by our authorised personnel at our designated premises.
By subscribing to our Mail Handling service, you provide My Office Address Limited with express authorisation to open and scan the contents of all mail received at our premises addressed to you. This is a fundamental component of our digital-first service model, designed to provide you with rapid access to your correspondence. Our administrative team will carefully open the envelopes and utilize high-resolution scanning equipment to create digital copies of the documents. These scans are typically provided in PDF format and are uploaded to your secure online dashboard or dispatched to your registered email address.
We handle your mail with the highest level of confidentiality and professional care. Our staff are trained to process sensitive documents including tax notices, legal summons, and financial statements with discretion. Once a document has been scanned and digitally delivered, the original physical copy will be handled according to your specific plan (either held for a set period, forwarded, or securely shredded). You acknowledge that the process of opening and scanning mail inherently involves our personnel viewing the contents of your correspondence to ensure a clear and complete scan is produced. If you receive mail marked “Private & Confidential” or “Addressee Only,” we will still open and scan these items unless you have a specific forward-only arrangement in place that excludes scanning.
For customers who require the physical possession of their original documents. We provide a Mail Forwarding service. This involves the consolidation and dispatch of your physical mail to a secondary address provided by you during the registration process. The frequency of forwarding whether daily, weekly, or monthly is determined by the service plan you have selected. We utilise standard UK postal services for domestic forwarding and reputable international couriers for overseas clients. You are responsible for ensuring that your forwarding address is kept up to date in our system; the Company accepts no liability for mail sent to an old or incorrect forwarding address.
All mail forwarding is subject to additional postal and handling charges, which must be settled in advance or deducted from your account balance. We reserve the right to withhold the forwarding of physical mail if your account has an outstanding debt or if your identity verification has lapsed. Please be aware that international forwarding may be subject to customs inspections and local delivery regulations in the destination country. The Company is not responsible for any customs duties, taxes, or delays imposed by international authorities. If mail is returned to us due to a failed delivery at your forwarding address, we may charge an additional fee for re-processing or storage.
Our mail handling facility is designed for the processing of standard business correspondence and statutory letters only. We maintain a strict policy against the receipt of prohibited items. We do not accept the delivery of parcels, bulky packages, or goods intended for resale. Our service is not a fulfilment centre or a poste restante for personal shopping. Specifically, we will refuse the delivery of any items containing hazardous materials, liquids, perishable goods, or items that appear to be illegal contraband. We also do not accept high-value items such as jewellery, bullion, or large quantities of currency.
If a parcel or a prohibited item is delivered to our premises, we reserve the right to refuse it immediately, which will result in the item being returned to the sender by the carrier. If we inadvertently accept a prohibited item, we will notify you and require you to arrange for its immediate removal at your own expense. We do not provide storage for parcels, and any such items left at our premises for more than seven days may be disposed of or returned to the sender without further notice. Persistent attempts to use our address for the receipt of prohibited items will be considered a material breach of these Terms and may lead to the immediate termination of your account.
As a regulated Trust or Company Service Provider, My Office Address Limited is required to monitor the nature of the business conducted through our address. This includes performing periodic compliance checks on the mail we handle. We monitor for unusual patterns of correspondence that may indicate fraudulent activity, such as a sudden influx of mail from multiple creditors, or correspondence relating to industries we have explicitly prohibited. This monitoring is a mandatory part of our anti-money laundering and counter-fraud framework, designed to protect the integrity of our service and the safety of the public.
If our monitoring identifies mail that is highly suspicious or indicates that our address is being used to facilitate a crime, we are legally obligated to report this to the relevant authorities, including the National Crime Agency (NCA) or the police. In such cases, we may be required to withhold the mail and provide copies of the correspondence to law enforcement. You acknowledge that our duty to comply with UK law overrides our contractual obligation to deliver or scan your mail. We will not be liable for any losses you incur as a result of our compliance with these statutory reporting duties.
The Company reserves the right to withhold the scanning or forwarding of your mail under specific circumstances. This includes instances where your subscription has expired, where a renewal payment has failed, or where your identity verification is no longer current. We may also withhold mail if we have reasonable grounds to suspect that the correspondence is linked to a “Prohibited Act” or if we are instructed to do so by a legal or regulatory body. While mail is being withheld, it will be stored securely at our premises, but you will not have access to the digital or physical copies until the underlying issue is resolved.
If an account remains in a lapsed or non-compliant state for more than 30 days, we reserve the right to return all held mail to the original senders marked “Addressee No Longer at This Address” or account closed. Alternatively, if the mail cannot be returned, it may be securely shredded. We accept no liability for any legal or financial consequences such as missed court dates, cancelled contracts, or tax penalties resulting from the withholding or returning of mail due to your failure to maintain an active and compliant account. It is your sole responsibility to ensure that your subscription remains paid and your compliance status remains active to ensure the uninterrupted flow of your correspondence.
In order to provide our services and meet our statutory obligations as a regulated Trust or Company Service Provider, the Company must collect and process a variety of personal data. This collection begins the moment you visit our Website and continues through the account registration, subscription, and verification phases. We collect basic contact information such as your full legal name, residential address, telephone number, and email address. For corporate clients, we also collect formal company incorporation data, including details of directors and any Persons with Significant Control (PSC). This information is essential for establishing a formal business relationship and for maintaining accurate communication channels with you.
A critical component of our data collection involves the processing of sensitive identity documentation. This includes high-resolution digital copies of your government-issued photographic identification, such as a passport or driving licence, and documents used as proof of your residential address, such as utility bills or bank statements. Furthermore, through our partnership with Veriff, we collect biometric data, which involves the analysis of facial features from live photographs or video captures to perform liveness and authenticity checks. You acknowledge that providing this data is a mandatory requirement for the activation of our services. The Company ensures that all such data is collected through secure, encrypted channels to prevent unauthorised interception or access.
The primary legal basis for our processing of your personal data is the fulfillment of our contractual obligations to you and the necessity of complying with our legal duties under the Money Laundering Regulations 2017. We use your contact information to manage your account, process payments through Stripe, and deliver your scanned mail notifications. Your identity documentation and biometric data are used exclusively for the purpose of verifying your identity and conducting mandatory anti-money laundering and counter-terrorist financing checks. This risk-based analysis allows us to determine your eligibility for our services and to maintain the high security standards required of a supervised TCSP.
We also use your data for internal administrative purposes, such as auditing our compliance procedures and improving the technical performance of our platform. We may use your email address to send you important service updates, renewal reminders, or notifications regarding changes to these Terms. We do not use your personal compliance data for marketing purposes, nor do we sell your information to third-party advertisers. Every instance of data usage is governed by the principles of data minimisation and purpose limitation, meaning we only process the information that is strictly necessary to provide a secure and legally compliant business address service.
My Office Address Limited does not share your personal data with third parties except where it is necessary for the delivery of our services or required by law. To facilitate the identity verification process, your data is shared with our authorised partner, Veriff, who acts as a data processor on our behalf. Similarly, your payment information is handled by Stripe, which manages the secure execution of your subscription charges. These third-party providers are leaders in their respective fields and maintain rigorous security standards that align with UK data protection laws. We have formal data processing agreements in place with these partners to ensure that your information is handled with the same level of care that we apply internally.
We may also be legally compelled to share your information with UK regulatory and law enforcement bodies, such as HM Revenue & Customs, the National Crime Agency, or the police, in response to a valid legal request or as part of our statutory reporting duties. Furthermore, we utilise APIs from Companies House to verify corporate data and Google Address Autofill to ensure the accuracy of address entries. While these integrations facilitate a more efficient onboarding process, they involve the transmission of limited data points. Aside from these essential service partners and legal mandates, we do not disclose your personal information to any other external organisations without your express prior consent.
The Company adheres to a strict data retention policy that balances our duty to protect your privacy with our statutory requirements to maintain records for regulatory oversight. Under the Money Laundering Regulations 2017, we are legally required to retain all records relating to your identity verification and business relationship for a period of five years following the termination of your service. This includes copies of your identification documents, the results of your biometric checks, and logs of your mail handling activity. This mandatory retention period is a key requirement of our HMRC supervision and allows for retrospective audits by the authorities if necessary.
For data that is not subject to a specific statutory retention period, such as general enquiries or website analytics, we aim to delete or anonymise this information as soon as it is no longer required for its original purpose. Once the mandatory five-year period has elapsed for your compliance files, the Company will securely destroy or permanently delete the data in accordance with our internal data handling protocols. You acknowledge that even after you have cancelled your subscription, we must retain your core compliance records to satisfy our legal obligations as a regulated provider, and such data will remain stored in a secure, encrypted environment until the expiry of the retention term.
To enhance the functionality of our Website and provide a more personalised user experience, we utilise cookies and similar tracking technologies. These small text files are stored on your device and help us remember your login preferences, monitor website performance, and identify technical issues within the account dashboard. We use a combination of session cookies, which expire once you close your browser, and persistent cookies, which remain on your device to recognise you upon your return. This technology is essential for maintaining the security of your logged-in session and for ensuring that the Stripe and Veriff integrations operate correctly.
In addition to functional cookies, we may use analytical tools, such as Google Analytics, to collect anonymous data regarding how visitors interact with our Website. This information helps us understand user behaviour and improve the layout and content of our services. You have the right to manage your cookie preferences through your browser settings; however, please be aware that disabling certain cookies may limit your ability to use specific features of our platform, including the identity verification portal. By using our Website, you consent to our use of cookies as described in these Terms and our detailed Cookie Policy, which provides a full list of the technologies we employ.
To enhance the functionality of our Website and provide a more personalised user experience, we utilise cookies and similar tracking technologies. These small text files are stored on your device and help us remember your login preferences, monitor website performance, and identify technical issues within the account dashboard. We use a combination of session cookies, which expire once you close your browser, and persistent cookies, which remain on your device to recognise you upon your return. This technology is essential for maintaining the security of your logged-in session and for ensuring that the Stripe and Veriff integrations operate correctly.
In addition to functional cookies, we may use analytical tools, such as Google Analytics, to collect anonymous data regarding how visitors interact with our Website. This information helps us understand user behaviour and improve the layout and content of our services. You have the right to manage your cookie preferences through your browser settings; however, please be aware that disabling certain cookies may limit your ability to use specific features of our platform, including the identity verification portal. By using our Website, you consent to our use of cookies as described in these Terms and our detailed Cookie Policy, which provides a full list of the technologies we employ.
A fundamental condition of your agreement with My Office Address Limited is that you must use our services only for purposes that are entirely lawful under the legislation of England and Wales, as well as the laws of any jurisdiction in which your business operates. You are required to conduct your professional activities with integrity and transparency, ensuring that your use of our registered office or director service address does not facilitate any form of criminal enterprise. This requirement extends to all aspects of your business, including your corporate filings, your dealings with HM Revenue & Customs, and your interactions with your own clients and suppliers.
By subscribing to our services, you warrant that your business is not involved in money laundering, the financing of terrorism, or any form of organised crime. You also agree that you will not use our address to support businesses that are unlicensed where a license is legally required, such as in the fields of gambling, pharmaceutical sales, or financial brokerage. The Company provides an administrative facility intended for legitimate entrepreneurs and corporate entities; any deviation from strictly lawful use is a total breach of these Terms. We reserve the right to request a detailed description of your business activities at any time to verify that your use of our premises remains within the scope of this lawful use requirement.
The Company maintains a zero-tolerance policy towards the use of its services for activities that are deceptive, harmful, or socially irresponsible. You are expressly prohibited from using our address in connection with get rich quick schemes, multi-level marketing scams, or any business model that relies on the exploitation of vulnerable individuals. Furthermore, you must not use our address to host or promote content that is defamatory, pornographic, or that incites hatred or violence. Any business involved in the unregulated sale of high-risk goods, such as chemicals, weaponry, or controlled substances, is strictly prohibited from using our facilities.
We also forbid the use of our services for phishing or other forms of digital fraud. You must not use our address as a contact point for unsolicited marketing, commonly known as spam, whether sent via physical mail or digital channels. If we receive multiple complaints from members of the public, or if we are contacted by consumer protection agencies regarding your business practices, we will conduct an immediate internal investigation. We do not permit our address to be used by shell companies that exist solely to obscure the identity of beneficial owners for the purpose of evading legal or financial obligations. Any activity that risks damaging the professional reputation of My Office Address Limited or our other clients will be classified as a prohibited activity.
Misuse of the address services refers specifically to using our premises in a manner that misleads the public or regulatory authorities regarding your physical operational presence. You must not list our address on Google Maps, Bing Places, or any other local business directory that implies you have a physical office, shop, or walk-in facility at our location. Such listings are a violation of our building management agreements and result in members of the public arriving at our premises expecting to meet with you in person. Our facility is a mail handling centre only; it is not a physical operational headquarters for your business.
Additionally, you are prohibited from using our address to apply for personal credit, residential mortgages, or state benefits. The address is for corporate and professional correspondence only. You must not use the address to register a vehicle with the DVLA or as a residential address for any individual. Another form of misuse is the over-utilisation of the address, such as directing high volumes of commercial parcels or inventory to the premises without prior written consent. We are a letter-handling service, and using us as a de facto warehouse or distribution point is a breach of service intent. Any attempt to use the address to gain an unfair local advantage or to bypass geographic business restrictions will be treated as a material misuse of the service.
Failure to comply with any part of this Acceptable Use Policy will result in immediate and severe consequences. If the Company identifies or reasonably suspects a breach, we reserve the right to suspend your account and withhold all mail handling services without prior notice. In cases involving illegal activity or fraud, we will terminate your subscription immediately and without a refund. We are also legally obligated to cooperate with law enforcement and may provide your full compliance file, including your identity documents and mail history, to the relevant authorities.
Furthermore, if your misuse of the address results in members of the public or process servers arriving at our premises, we may charge you an administrative “Disturbance Fee” to cover the costs of managing these interactions. If we terminate your service due to a breach of this policy, you must immediately remove our address from Companies House and all your business stationery. Failure to do so will result in the Company filing a formal notice with the Registrar of Companies to have your registered office moved to a default address, which can have significant negative impacts on your credit rating and corporate standing. The Company also reserves the right to seek legal indemnity for any reputational damage or financial loss caused by your breach of these acceptable use standards.
You possess the right to terminate your agreement with My Office Address Limited at any time. To initiate the termination process, you must submit a formal cancellation request through your secure online account dashboard or provide written notice via email to our support team. We do not require a specific reason for your departure; however, we do require that such notice is provided at least seven days prior to your next scheduled renewal date to ensure that automated billing through Stripe is successfully halted. If you provide notice less than seven days before a renewal, the Company reserves the right to process the subsequent payment, and your service will remain active until the end of that following billing cycle.
It is important to note that upon choosing to terminate your service, you assume full responsibility for updating your details with third parties. This includes filing the necessary forms with Companies House to change your registered office or director service address and removing our premises from your website, stationery, and bank records. The Company does not provide pro-rata refunds for any unused portion of a subscription period once a payment has been processed. Your service will continue to function normally until the final day of your paid term, at which point all mail handling and address permissions will cease.
My Office Address Limited reserves the right to terminate this agreement and cease the provision of services by giving you 30 days’ written notice via your registered email address. This right may be exercised for any commercial or operational reason, such as the closure of a specific facility, a change in our service offerings, or a decision to no longer support a particular industry or business model. In such cases of no-fault termination by the Company, we will continue to process your mail until the end of the notice period to allow you sufficient time to arrange an alternative address.
We also reserve the right to terminate the service with immediate effect if you fail to settle any outstanding fees, including subscription renewals or ancillary mail forwarding charges, within 14 days of the due date. Furthermore, termination may occur if the Company determines that the business relationship is no longer commercially viable or if the communication from the Customer becomes abusive, threatening, or otherwise unprofessional towards our staff. Any termination by the Company will be handled with professional discretion, and we will provide clear instructions regarding the off-boarding process to ensure a compliant transition.
The Company maintains the unilateral right to suspend your account immediately and without prior notice under specific high-risk circumstances. This immediate suspension is primarily utilised as a protective measure to safeguard the Company’s regulatory standing and the integrity of our premises. Suspension will occur if we have reasonable grounds to suspect that you are involved in a Prohibited Act, including fraud, money laundering, or any other criminal activity. We will also suspend your account if your identity verification status becomes Lapsed or Invalid and you fail to provide updated documentation upon request.
During a period of suspension, all mail handling services are paused. We will not open, scan, or forward any correspondence, and we may refuse to accept new deliveries at our premises. Access to your online dashboard may be restricted, and you will be prohibited from using our address for any new statutory filings. A suspension is not necessarily a permanent termination; it is a temporary hold while an investigation or compliance refresh is conducted. If the underlying issue is resolved to our satisfaction, the suspension will be lifted. However, if the concerns remain unresolved after 14 days, the Company may convert the suspension into a permanent termination of service.
The Company maintains the unilateral right to suspend your account immediately and without prior notice under specific high-risk circumstances. This immediate suspension is primarily utilised as a protective measure to safeguard the Company’s regulatory standing and the integrity of our premises. Suspension will occur if we have reasonable grounds to suspect that you are involved in a Prohibited Act, including fraud, money laundering, or any other criminal activity. We will also suspend your account if your identity verification status becomes Lapsed or Invalid and you fail to provide updated documentation upon request.
During a period of suspension, all mail handling services are paused. We will not open, scan, or forward any correspondence, and we may refuse to accept new deliveries at our premises. Access to your online dashboard may be restricted, and you will be prohibited from using our address for any new statutory filings. A suspension is not necessarily a permanent termination; it is a temporary hold while an investigation or compliance refresh is conducted. If the underlying issue is resolved to our satisfaction, the suspension will be lifted. However, if the concerns remain unresolved after 14 days, the Company may convert the suspension into a permanent termination of service.
By subscribing to any service plan offered by My Office Address Limited, you enter into a formal agreement to pay all associated fees in a timely and complete manner. The primary payment obligation consists of the recurring subscription fee, which is determined by the specific package you have selected such as a Registered Office Address, Director Service Address, or a comprehensive Mail Handling bundle. All fees are quoted in Great British Pounds (GBP) and are inclusive of Value Added Tax (VAT) at the prevailing UK rate, where applicable. You are responsible for ensuring that the payment method linked to your account via Stripe remains valid and has sufficient credit to cover the cost of the service.
Your payment obligation begins at the point of initial subscription and continues throughout the duration of the business relationship. In addition to the base subscription fee, you may incur ancillary charges for pay-as-you-go services, such as international mail forwarding, the handling of oversized items, or requests for additional administrative documentation. These fees are non-negotiable and must be settled as they arise. Failure to meet your payment obligations is considered a material breach of these Terms and will result in the immediate suspension of your mail scanning and address permissions. The Company reserves the right to withhold any mail received until all outstanding balances are settled in full.
My Office Address Limited operates a strict refund policy tailored to the regulated nature of the Trust or Company Service Provider sector. It is a fundamental condition of this agreement that the initial subscription fee is generally non-refundable. This is because the fee covers the immediate administrative and third-party costs associated with performing mandatory Anti-Money Laundering (AML) and Customer Due Diligence (CDD) checks. Even if your application is ultimately rejected on compliance grounds, or if you fail to complete the verification process via Veriff, the Company has already incurred the costs of the regulatory screening, and therefore no refund will be issued.
Refunds will only be considered in exceptional circumstances, such as a documented technical failure on our platform that prevents the delivery of the service, or where a duplicate payment has been made in error. If you believe you are entitled to a refund, you must submit a formal request to admin@myofficeaddress.co.uk within 14 days of the transaction. We do not provide partial or pro-rata refunds for any unused portion of a subscription period once a billing cycle has commenced. For example, if you cancel an annual subscription six months into the term, no refund will be provided for the remaining six months. This policy ensures that we can maintain a stable and compliant infrastructure for all our active clients.
You maintain the right to cancel your subscription at any time; however, to ensure a smooth transition and to stop automated billing, you must adhere to our cancellation notice period. For all recurring annual subscription plans, we require a minimum of seven days’ notice prior to your next scheduled renewal date. This notice must be submitted through your secure online account dashboard. Providing notice through this channel allows our system to automatically update your billing status with Stripe and prevents any further charges from being processed.
If you provide notice of cancellation less than seven days before your renewal date, the Company reserves the right to process the upcoming payment as scheduled. In such instances, your service will remain active for the duration of that final billing period, and no refund will be issued for that final charge. Upon the effective date of cancellation, your legal right to use our address at Companies House and on your business stationery expires immediately. It is your sole responsibility to ensure that you have moved your registered office to a new location before the cancellation date to avoid any statutory penalties or the loss of important correspondence.
The Company takes the recovery of outstanding fees seriously to protect its commercial interests and the quality of service provided to compliant customers. If a renewal payment fails or if ancillary charges remain unpaid for more than 14 days, your account will be classified as “In Arrears.” During this time, we will continue to receive your mail, but we will not scan or forward it until the debt is cleared. If fees remain outstanding for more than 30 days, the Company may move to terminate the service permanently and return all held mail to the original senders.
We reserve the right to engage third-party debt collection agencies to recover any significant outstanding balances, and any costs associated with this recovery process will be added to your total debt. Furthermore, we may report the non-payment and subsequent termination of your service to credit reference agencies, which may negatively impact your business credit score. If you have multiple services with us, we reserve the right to apply any credit from one service to settle an outstanding debt on another. All mail held due to outstanding fees will be securely destroyed or returned to the sender if the debt is not settled within the final notice period provided by the Company.
The Company strives to maintain a reliable and consistent digital platform for the management of your business address and correspondence. However, we do not guarantee that our Website, account dashboard, or mail scanning services will be available at all times without interruption. We may, from time to time, perform essential maintenance, system updates, or security patches that result in temporary downtime. You acknowledge that My Office Address Limited shall not be held liable for any inability to access your account or viewed scanned documents during these periods. Furthermore, we are not responsible for service failures caused by factors beyond our reasonable control, such as internet service provider outages, telecommunications failures, or issues within the Stripe or Veriff third-party integrations.
Our commitment is to provide a professional administrative facility, but we do not warrant that the service will be entirely error-free. While we use industry-standard security measures, we cannot guarantee that our digital communications are free from viruses or other harmful components. You agree that your use of the digital dashboard is at your own risk. The Company reserves the right to modify or withdraw certain features of the service to comply with changing UK legislation or to improve operational security. No refunds or compensation will be provided for minor service interruptions that do not materially prevent the overall delivery of your subscribed address services.
A primary limitation of our liability concerns the physical and digital handling of your correspondence. My Office Address Limited acts as a point of receipt, but our liability for any piece of mail only begins once it has been physically accepted and signed for by our authorised personnel at our premises. We accept no responsibility for mail that is lost, stolen, or delayed before it reaches our facility, nor are we liable for the actions, omissions, or delays of the Royal Mail or any other postal or courier service. If a government body or commercial partner claims to have sent mail that we have no record of receiving, the burden of proof rests with the sender or the carrier.
In the event that mail is lost or damaged while in our physical possession due to our proven negligence, our liability is strictly limited to the direct cost of replacing the physical documents, such as the fee for requesting a duplicate certificate from Companies House. We are not liable for the loss of any cash, cheques, or high-value items sent to our address in breach of our prohibited mail policies. Regarding digital delivery, we are not responsible for delays in you receiving scanned mail notifications caused by your email provider’s spam filters or your failure to maintain a functioning email address. You acknowledge that mail handling involves third-party logistical chains, and My Office Address Limited cannot be held accountable for the inherent risks of postal transit.
Shall My Office Address Limited, its directors, or its employees be liable to you or any third party for any indirect, special, incidental, or consequential losses arising from the use of our services. This exclusion applies regardless of whether the claim is based on contract, tort (including negligence), or statutory duty. Specifically, we are not liable for any loss of profits, loss of business opportunity, loss of anticipated savings, loss of data, or damage to your corporate reputation. If your company is struck off the register, fined by HMRC, or loses a contract because you failed to act on a piece of mail that was delayed or incorrectly scanned, the Company shall have no liability for these secondary financial impacts.
It is your sole responsibility to monitor your account regularly and to ensure that your business remains in compliance with its own statutory deadlines. Our service is an administrative tool, not a professional management service. You should maintain your own backup records of all important correspondence. The digital scans we provide are a convenience, and you should not rely on them as your sole record-keeping system for critical legal or financial documents. By using our services, you agree that the commercial risk of your business operations remains entirely with you, and our fees are priced based on this limited liability model.
To the maximum extent permitted by the laws of England and Wales, the total aggregate liability of My Office Address Limited to the Customer for any and all claims arising out of or in connection with this agreement whether in contract, tort, or otherwise shall be strictly limited to a sum equal to the total subscription fees paid by the Customer to the Company during the twelve months immediately preceding the event giving rise to the claim. This cap applies to all causes of action in the aggregate, including but not limited to claims for breach of contract, negligence, or misrepresentation.
This liability cap is a fundamental element of the bargain between the Company and the Customer. It reflects the fact that we provide a high-volume, low-cost administrative service, and we could not offer our services at current price points without such a limitation. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. If any part of this limitation is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
The Customer agrees to fully indemnify, defend, and hold harmless My Office Address Limited, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses. This indemnity includes, without limitation, reasonable legal fees and disbursements arising out of or in any way connected with the Customer’s use of the Services, any breach by the Customer of these Terms, or any violation by the Customer of any applicable UK or international law. This obligation remains in place regardless of whether the claim is brought by a private third party, a government body such as HM Revenue & Customs, or a regulatory authority like Companies House.
By utilising our professional address, you acknowledge that the Company acts merely as a service provider and has no control over your underlying business activities. Consequently, if your business conduct results in legal action being taken against our premises or our staff such as the arrival of process servers, debt collectors, or law enforcement officers you shall be liable for all costs incurred by the Company in managing, defending, or resolving such interventions. This indemnity is a fundamental condition of the contract, as it ensures that the Company’s low-cost service model is not compromised by the individual legal risks of its various clients.
The Customer specifically indemnifies the Company against any losses or penalties arising from the Customer’s failure to comply with their statutory duties under the Companies Act 2006 or the Money Laundering Regulations 2017. This includes, but is not limited to, instances where the Customer fails to update their registered office address following the termination of this agreement, or where the Customer provides fraudulent or misleading information during the identity verification process. Should the Company be fined by a regulator or suffer a loss of its TCSP licence due to the Customer’s non-compliance, the Customer agrees to be held fully liable for the resulting financial and reputational damage.
Furthermore, this indemnity covers any third-party claims relating to the misuse of the address for fraudulent purposes. If a third party brings a claim against My Office Address Limited alleging that our facility facilitated a prohibited act carried out by the Customer, the Customer shall bear the full cost of the Company’s legal defence. We reserve the right to appoint our own legal counsel in such matters, the costs of which shall be reimbursed by the Customer upon demand. This protection is essential to maintain the collective safety and professional standing of all legitimate businesses using our shared facility.
In the event of a claim or legal action that falls under this indemnity, the Company will notify the Customer as soon as reasonably practicable. The Customer shall cooperate fully with the Company in the defence or settlement of any such claim. While the Customer is responsible for the costs, the Company retains the right to control the defence and to choose its own legal representation to ensure that its corporate reputation and regulatory status are prioritised. The Customer shall not settle any claim that involves an admission of liability or a financial commitment by the Company without our express prior written consent.
This indemnity shall survive the termination or expiry of this agreement for a period of six years, in line with the standard UK statutory limitation period for contract claims. This ensures that the Company remains protected against latent claims that may arise from the Customer’s past use of the address after the account has been closed. Any sums due under this section shall be paid by the Customer within 14 days of a written demand by the Company. Failure to settle an indemnity claim may result in further legal action to recover the debt, including the instruction of high court enforcement officers where necessary.
All content included on the My Office Address Limited website, including but not limited to text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the exclusive property of the Company or its content suppliers and is protected by United Kingdom and international intellectual property laws. The compilation of all content on this site is the exclusive property of My Office Address Limited and is protected by UK copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by copyright laws governing the United Kingdom and global jurisdictions.
The professional branding, trademarked names, and specific service descriptions displayed on the website represent the intellectual investment and market positioning of My Office Address Limited. By using our services, you do not acquire any ownership rights or licences to use our intellectual property for your own commercial gain. Any unauthorised reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website is strictly prohibited without the express written consent of the Company. This protection extends to our proprietary client dashboard interface and any unique compliance workflows we have developed to facilitate the identity verification and mail handling processes.
You are granted a limited, non-exclusive, and revocable licence to access and make personal, professional use of the website and the services provided. However, you are strictly prohibited from downloading (other than page caching), modifying, or utilising any portion of the website or its content for any purpose other than managing your own business address and correspondence. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.
Furthermore, you must not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of My Office Address Limited without our express written consent. You may not use any meta tags or any other hidden text utilising the Company’s name or trademarks without our permission. Any unauthorised use terminates the permission or licence granted by the Company immediately. You are also prohibited from reverse-engineering or attempting to extract the source code of our website or the integrated APIs from Stripe and Veriff. We take the protection of our digital assets seriously, and any identified infringement of our intellectual property rights will result in the immediate termination of your account and potential legal action to recover damages.
To facilitate secure and efficient financial transactions, My Office Address Limited utilises the services of Stripe, a leading global payment processing platform. Stripe acts as our primary third-party provider for all subscription payments, recurring billing cycles, and ancillary service charges. By subscribing to our services, you acknowledge that your payment data is handled directly by Stripe in accordance with their own terms of service and privacy policies. Stripe is a PCI-DSS Level 1 Service Provider, ensuring that your sensitive credit or debit card information is processed using the highest industry standards for encryption and security.
You agree that My Office Address Limited is not responsible for any technical failures, payment delays, or unauthorised transactions that may occur within the Stripe environment. Any disputes regarding failed payments or suspected fraudulent charges must be raised initially with your card issuer or through our support channels to be coordinated with Stripe. We do not store your full card details on our local servers; we rely entirely on the secure tokenisation technology provided by Stripe to manage your ongoing subscription. Your continued use of our services is contingent upon your adherence to Stripe’s acceptable use policies, and any rejection of a payment by Stripe will result in the automatic suspension of your account.
As a regulated Trust or Company Service Provider, we fulfil our statutory identity verification duties through our partnership with Veriff, a specialist electronic identification and verification (EIDV) provider. Veriff provides the technological infrastructure required to perform biometric facial recognition, document authenticity checks, and liveness detection. When you enter the verification phase of your application, you are entering a secure environment managed by Veriff. By proceeding with this process, you grant express consent for Veriff to process your personal and biometric data on behalf of My Office Address Limited for the sole purpose of meeting our Anti-Money Laundering (AML) obligations.
The use of Veriff is a mandatory component of our onboarding process. You acknowledge that My Office Address Limited does not have direct control over the specific algorithms or automated decision-making processes employed by Veriff to determine the validity of an identity document. If Veriff identifies a document as forged, tampered with, or otherwise invalid, we reserve the right to rely on that assessment to decline your application. We are not liable for any delays in service activation caused by technical issues within the Veriff platform or for any data processing errors attributable to their systems. Your data is handled by Veriff in strict compliance with the UK General Data Protection Regulation (UK GDPR).
To ensure the accuracy of our corporate records and to provide a seamless user experience, our website integrates several external Application Programming Interfaces (APIs), including those provided by Companies House and Google. The Companies House API allows us to verify your company’s registration status, directorships, and Persons with Significant Control (PSC) in real-time. This integration is essential for our ongoing monitoring duties, as it alerts us to any material changes in your corporate structure that may impact your compliance status. We also utilise the Google Address Autofill API to ensure that all addresses entered during the registration process are valid and formatted correctly according to UK postal standards.
You acknowledge that these external APIs are provided by third parties and that My Office Address Limited has no control over the availability, accuracy, or completeness of the data they return. If the Companies House API is temporarily unavailable, it may result in a delay in your account activation or a pause in our ability to update your records. Furthermore, we are not responsible for any errors in the public register at Companies House that may result in an incorrect risk assessment of your company. Your interaction with these tools is governed by the respective terms of service of the API providers, and we utilise this data solely for the professional administration of your account and to maintain the legal integrity of our business address services.
The Company strives to provide an exceptional level of service to all our customers; however, we recognise that there may be occasions when our performance does not meet your expectations. If you are dissatisfied with any aspect of our Registered Office Address or Mail Handling services, we encourage you to raise the matter with us promptly. In the first instance, you should attempt to resolve the issue informally by contacting our general support team through the help tools available on the Website. Many administrative or technical queries, such as those relating to scanned document clarity or subscription billing, can be resolved quickly through this direct communication channel.
If an informal resolution is not possible, or if you feel the matter is of a more serious nature, you may initiate a formal complaint. Formal complaints must be submitted in writing via email to admin@myofficeaddress.co.uk. To allow us to conduct a thorough investigation, your email should include your full name, company name, account reference number, and a detailed description of the grievance, including any relevant dates and supporting evidence. We will acknowledge receipt of your formal complaint within three working days and aim to provide a full written response following an internal investigation within ten working days. This procedure ensures that your concerns are documented and reviewed by a senior member of our administrative team.
In the event that you remain dissatisfied with the initial response provided through our formal complaints procedure, you have the right to request an escalation of the matter. This request must be made in writing within seven days of receiving our initial decision. The complaint will then be escalated to a Director or a senior Compliance Officer who has not been previously involved in the dispute. The purpose of this escalation is to provide a fresh, objective perspective on the issue and to ensure that all internal policies and regulatory requirements have been correctly applied.
During the escalation phase, we may request further clarification or an online meeting to discuss the matter in more detail. We will issue a Final Response within fifteen working days of the escalation request. This response will represent the Company’s final position on the matter. It is important to note that for complaints specifically related to our anti-money laundering duties such as the refusal of service due to a failed Veriff check our ability to provide detailed feedback may be restricted by tipping off legislation under the Proceeds of Crime Act 2002. In such regulatory matters, the Company’s decision is final, as we must prioritise our statutory obligations to HMRC over individual commercial preferences.
If, following the exhaustion of our internal complaints and escalation procedures, a resolution has still not been reached, both parties agree to attempt to resolve the dispute through alternative dispute resolution (ADR) before resorting to litigation. We believe that mediation or arbitration provides a more cost-effective and private environment for resolving professional disagreements. Both the Company and the Customer agree to act in good faith to appoint a mutually acceptable mediator. The costs of such mediation shall be shared equally between the parties, unless otherwise agreed or directed by the mediator.
If mediation is unsuccessful, or if the parties cannot agree on a mediator within thirty days, either party may refer the dispute to the courts of England and Wales. You acknowledge that by using our Services, you agree that any legal proceedings shall be conducted on an individual basis and not as part of a class or representative action. Furthermore, you agree that the limitation of liability and indemnity clauses set out in these Terms shall remain fully applicable throughout any dispute resolution process. Our goal is always to achieve a fair and professional outcome that respects the contractual and regulatory framework under which we operate.
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. This choice of law reflects the fact that My Office Address Limited is a corporate entity incorporated within the United Kingdom and that the administrative services provided specifically the registered office and director service addresses are statutory creations of UK legislation, primarily the Companies Act 2006.
By entering into this agreement, you acknowledge that the legal standards, consumer protections, and regulatory requirements applicable to the Services are those established by the UK Parliament and the relevant British regulatory bodies, such as HM Revenue & Customs. This remains the case regardless of your own physical location or the jurisdiction in which your business operates. The application of the laws of England and Wales ensures a consistent and predictable legal framework for all our clients, providing a stable environment for corporate governance and the professional handling of your business correspondence.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation. This means that if formal legal proceedings are initiated by either the Company or the Customer, such proceedings must be brought before a court located within England or Wales. This jurisdictional requirement is essential to ensure that legal matters are adjudicated by judges familiar with the specific TCSP and AML regulations that govern our industry.
You waive any objection that you may have now or hereafter to the laying of the venue of any such proceedings in the courts of England and Wales and any claim that any such proceedings have been brought in an inconvenient forum. Furthermore, you agree that a final judgment in any such proceedings brought in the courts of England and Wales shall be conclusive and binding upon you and may be enforced in the courts of any other jurisdiction. While we always seek to resolve disagreements through our internal complaints and mediation processes first, this clear jurisdictional clause provides the ultimate legal certainty required for a high-level professional service agreement.
The Company reserves the unilateral right to amend, modify, or replace these Terms and Conditions at any time. The landscape of the Trust or Company Service Provider (TCSP) sector is subject to frequent shifts in regulatory oversight, particularly concerning anti-money laundering protocols and corporate transparency requirements issued by HM Revenue & Customs and Companies House. Consequently, we must maintain the flexibility to update our professional standards and operational procedures to ensure continued compliance with United Kingdom law.
Reasons for amendments may include, but are not limited to, changes in the Money Laundering Regulations, updates to data protection statutes, the introduction of new service features, or adjustments to our pricing and billing structures. Any such modifications are made with the intention of enhancing the security and legal integrity of the services provided to our clients. Your continued use of the Registered Office Address or Mail Handling services following the effective date of any changes will signify your formal and binding acceptance of the revised Terms and Conditions.
The Company reserves the unilateral right to amend, modify, or replace these Terms and Conditions at any time. The landscape of the Trust or Company Service Provider (TCSP) sector is subject to frequent shifts in regulatory oversight, particularly concerning anti-money laundering protocols and corporate transparency requirements issued by HM Revenue & Customs and Companies House. Consequently, we must maintain the flexibility to update our professional standards and operational procedures to ensure continued compliance with United Kingdom law.
Reasons for amendments may include, but are not limited to, changes in the Money Laundering Regulations, updates to data protection statutes, the introduction of new service features, or adjustments to our pricing and billing structures. Any such modifications are made with the intention of enhancing the security and legal integrity of the services provided to our clients. Your continued use of the Registered Office Address or Mail Handling services following the effective date of any changes will signify your formal and binding acceptance of the revised Terms and Conditions.
We are committed to ensuring that our customers are informed of any material changes that may impact their rights or obligations under this agreement. When significant amendments are made to these Terms, the Company will provide notice by posting the updated version on our Website and, where appropriate, by sending a notification to the primary email address associated with your account. We recommend that you review the Terms and Conditions periodically to stay informed of any minor adjustments or clarifications that may have been implemented.
The effective date prominently displayed at the top of the Terms and Conditions document indicates when the most recent changes were enacted. For substantial changes such as those involving fee increases or significant alterations to our mail handling or cancellation policies we will endeavour to provide at least 30 days’ notice before the changes take effect. This notice period is designed to provide you with sufficient time to review the updated framework and, should you find the new terms unacceptable, to cancel your subscription in accordance with our standard cancellation procedures.
Any amendments to these Terms will apply to all active subscriptions from the stated Effective Date. If you have an existing annual or monthly subscription, the revised Terms will govern the remainder of your current term and all subsequent renewals. We do not offer the option to remain on legacy versions of our Terms and Conditions, as maintaining multiple versions of a legal framework would compromise our ability to provide a consistent and regulator-compliant service across our entire client base.
If a change to the Terms is required by law or by an order from a competent regulatory authority, such changes may take effect immediately without the standard notice period. In such rare instances, the Company will notify you as soon as is reasonably practicable. We encourage a transparent dialogue with our clients; if you have specific questions regarding how a change to our Terms impacts your business operations or your privacy, you are invited to contact our compliance department at admin@myofficeaddress.co.uk for further clarification.
The Company and the Customer acknowledge that the provisions of these Terms and Conditions are intended to be severable. If any court or competent regulatory authority finds that any specific section, clause, or sub-clause of this agreement is invalid, unlawful, or otherwise unenforceable to any extent, such a finding shall not affect the validity or enforceability of the remaining provisions of the Terms. The remainder of the agreement shall continue to be valid and enforceable to the fullest extent permitted by the laws of England and Wales.
In the event that a provision is struck down or deemed unenforceable, the Company and the Customer agree to substitute that provision with a new, valid, and enforceable provision that, as closely as possible, achieves the original commercial and regulatory intent of the removed text. This ensures that the essential protections particularly those relating to anti-money laundering compliance, limitation of liability, and indemnity remain in effect even if a specific phrasing is challenged in a legal context. This principle is fundamental to maintaining a stable and predictable professional relationship within the highly regulated Trust or Company Service Provider sector.
These Terms and Conditions, together with the Privacy Policy, Cookie Policy, and the specific details of your selected Service Plan, constitute the entire agreement between My Office Address Limited and the Customer. This document supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between the parties, whether written or oral, relating to the provision of registered office addresses and mail handling services. By subscribing to our services, you acknowledge that you have not relied on any statement or representation made by our staff or displayed in our marketing materials that is not expressly contained within these Terms.
The entire agreement clause is designed to prevent legal disputes arising from informal conversations or outdated correspondence. It provides a single source of truth for the contractual relationship, ensuring that both parties are clear on their rights and obligations. Any changes to this agreement must be made in accordance with the formal amendment process described in Section 19. No employee or agent of the Company has the authority to vary these terms orally, and any purported verbal modification shall be considered void and unenforceable. This ensures that our compliance standards and service levels remain consistent and transparent for every client we serve.
Any failure or delay by My Office Address Limited to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy. Furthermore, it shall not prevent or restrict the further exercise of that or any other right or remedy in the future. For example, if the Company chooses not to suspend your service immediately following a single late payment, this does not waive our right to enforce our strict payment and suspension policies for any subsequent late payments or other breaches of contract.
A waiver of any right or remedy under these Terms is only effective if it is provided in writing and signed by an authorised Director of the Company. No single or partial exercise of such a right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. This “No Waiver” provision is essential for a regulated business, as it allows the Company to exercise professional discretion and commercial flexibility without losing the ability to strictly enforce its compliance and operational standards when necessary to protect its own regulatory standing and the safety of its premises.